24/7 SERVICE – MAXIMUM UPTIME, MINIMUM DISRUPTION

At PJM, we don’t just deliver automation solutions – we keep them running. Our 24/7 service is built around one key promise: to protect your uptime and ensure your equipment performs reliably, around the clock.

 

Whether it’s a planned visit or a critical production stop, our service team is ready – on-site or remotely – whenever and wherever you need us.

WHAT WE OFFER

We provide full lifecycle support for your automated solutions – from installation and commissioning to preventive maintenance, emergency support, spare parts and staff training.


You can count on:

  • 24/7 emergency response – remote or on-site
  • Preventive maintenance and uptime assurance
  • Remote support with AR (Augmented Reality) technology
  • Personal service and rapid delivery of spare parts
  • Skilled technicians, who know your setup

NEW SERVICE MINDSET

Under the leadership of Service Business Unit Manager Carsten Suhr, PJM is moving beyond reactive service. Our new service model focuses on predictive maintenance, data insight, and long-term partnerships.

 

By anticipating failures and through planning, we help reduce costs, minimise unplanned downtime, which will extend the lifespan of your equipment.

A STRONG PARTNERSHIP

PJM’s approach to service isn’t just about fixing things. It’s about building trust, understanding your operations, and becoming a strategic partner in your production.

 

Whether you operate in pharma, medico or industrial manufacturing, we adapt our support to fit your environment.

 

 

HYPERCARE

 

Our HyperCare provides you and your validation / operating team with full remote or on-site support in respect of running in the machine after SAT. This secures immediate response to eventual issues on the machine, thereby providing full peace of mind in respect of newly in-stalled machines.

COMPREHENSIVE SUPPORT FROM START-UP TO PRODUCTION

INSTALLATION

We ensure a seamless setup of your automation solution. From installing the machine on-site to completing functional tests, we make sure everything is up and running before handing over.

COMMISSIONING

Once installed, we fine-tune the machine to meet all agreed specifications. We train your staff to operate and maintain the system, ensuring they're ready for daily use and upkeep.

MAINTENANCE

Whether it's preventive or corrective maintenance, our experts are ready to step in. We offer a 24/7 hotline support agreement that ensures priority access to our services.

THERMAL IMAGING

Improve safety, reduce breakdown risk, and enhance operational reliability with a thermographic inspection of your electrical cabinet.

TRAINING

On-site and remote training for machine operators and technical staff – tailored to your team’s level and needs.

SPARE PARTS

We secure delivery of original spare parts and help you stock critical components to minimise delays.

IN NEED OF URGENT SERVICE?

CONTACT US

 

Are you in need of immediate service needs or do you have general questions, don’t hesitate to contact our Service Team.

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