Service

Safeguarding your automation solution 24/7/365 - anywhere in the world!

Remote Access Service

Using AR technology, we are now able to perform commissioning and service checks on our customers' installations without leaving the office...

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From installation to critical support, we've got you covered


Uptime is everything – your automation solution is only worth anything when it’s in operation whenever you need it. After installation, we make sure that you are covered by providing you with service and support around the clock and wherever your production is located.

Our service portfolio gives you security, maximum uptime and preventive maintenance, making it possible for you to focus on your production and profitability of your production facility.

DELIVERY SERVICE

DELIVERY SERVICE

01-WIDE-PJM-ICON-Installation

Installation

We install the machine on site, make sure the commissioning is completed and run functional tests before we hand over.

02-WIDE-PJM-ICON-Commissioning

Commissioning

We make the final adjustment of the machine to ensure that it meets the agreed specifications and train staff on daily operation of the machine and on regular maintenance

05-WIDE-PJM-ICON-Delivery-Maintenance

Maintenance

We’re on standby after installation, ready to help solve any challenges. We can also conduct preventive and corrective maintenance in order to avoid any unforeseen operational stops. You may also want to sign a 24/7 hotline support agreement ensuring priority whenever you need service and support.

AFTER DELIVERY SERVICE AND SUPPORT

04-WIDE-PJM-ICON-Training

Training

We conduct continuous training of your operation and maintenance staff.

03-WIDE-PJM-ICON-Support-Maintenance

Maintenance

We conduct preventive and corrective maintenance as well as preparing detailed state reports for the machines in order to avoid any unforeseen operational stops.

06-WIDE-PJM-ICON-Critical-Support

Critical support

We provide a service agreement with 24/7 hotline support in case of production stops, either on site or via internet, guiding the local trouble shooting efforts.

Want to know more ?

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with any question you might have